We are proud to offer our Lifetime Warranty on our rings; however, we are not able to offer it for customer abuse. While warranty claims being denied for customer abuse is uncommon they do happen on occasion. In general, customer abuse is any damage caused that is beyond normal wear and tear. Customer abuse is looked at on a case by case basis and it's not possible for us to list everything that may be considered abuse, but a few examples where it wouldn't be covered are bent rings, chips or significant scratches that are clearly not caused by a material defect, and chemical damage to a ring. We always recommend treating your ring like you would any other piece of fine jewelry.
Here are a few examples of rings that were unable to be covered by our warranty:
This ring has been bent out of shape likely from being smashed.
This ring was likely smashed between two objects causing the ring to bend into more of an oval shape.
This ring has been hit on one side causing a bend on one side of the ring.
This ring has been significantly bent from being smashed.
This ring was likely run over by a vehicle to become this smashed.
This ring has a chip that appears to have been caused by an electric or welding burn.
This ring has significantly chipping that appears to have been caused by the ring being smashed into the ground.